There are more potential positive outcomes than the fearmongers would have you believe.
In the media, there’s a lot of wild speculation about AI. Predictions run the gamut. Some think AI will create a utopia where it will do all human work. Others predict AI will create a hellscape
After working with several artificial intelligence experts and keynote speakers over the past three years, I believe there are more chances of positive outcomes than the fearmongers would have you believe. Some of the AI leaders I’ve worked with include Zack Kass, author of The Next Renaissance, Siri creator Adam Cheyer, Michelle K. Lee, founder and CEO of Obsidian Strategies, Sol Rashidi, author of Your AI Survival Guide, and General Magic founder Marc Porat.
In addition to the improvements in health and wellness that are now possible with AI, here are four reasons you should be excited about positive outcomes for your business.
1. Increased productivity
The headlines are full of stories about increased productivity for
Rashidi goes on to say that service agents using AI can handle 13.8% more customer inquiries per hour, business professionals can write 59% more documents per hour, and programmers can code 126% more projects/lines of code per week.
If you’re not seeing productivity gains in your business, you’re probably not using AI correctly. Typical business uses are summarizing documents, writing template emails, and answering frequently asked questions, allowing your employees to interact more with humans.
2. Increased quality
Productivity is great for your company’s bottom line. The real goal is to do better for your clients and customers, not just more.
You have probably read headlines about “AI slop” proliferating the internet, but AI, and generative AI, can help improve the quality of your content.
you’re not seeing increased quality with AI, your business might not be using it correctly. The idea is to have AI do all the repetitive things, so you have time to create great things.
For example, if AI is used to create basic drafts of content, you can spend your time tweaking it to make it more exciting for humans. You can also use AI to brainstorm ideas, so you can pick a great idea to work on to interest your clients and customers.
3. Improved education
AI can improve education in your business when used properly. While many stories point out that AI gives people answers, that’s not AI’s fault. Rather, it’s the education process lagging behind, and not adapting to use AI better.
In Kass’s book, The Next Renaissance, he explained that the future of AI in education will not be about giving answers. Instead, it will be about abundance. More specifically, he writes, “abundant attention, abundant feedback, and abundant pathways to mastery.”
Quality tutoring will no longer be expensive for your business. AI will allow your business to upskill your workforce for less. Companies like Duolingo are already doing this with their educational software. AI can roleplay conversations, explain mistakes, and adapt to your learning level.
4. More wealth
In the world of AI, more people will have access to financial literacy and money management tools. The challenges with finance before AI were that most people didn’t have the background to recognize financial traps like payday loans, high interest rates, and balloon mortgages. Bad actors could profit from their financial ignorance.
Kass asserts that AI can be a powerful spotlight for individuals and businesses, helping level the playing field. It can help people translate contracts into plain language, flag hidden fees, and understand the long-term costs of interest rates.